Re the tip about the AI help bot raising a support ticket if the issue unresolved. It doesn’t happen, at least in my experience. Tried 3 times over the same issue, and crickets. Nada. Zilch follow up. Very ordinary customer service.
hi Grant! That is strange - I have been successfully creating tickets for my issues using the bot, for months now, and I get an answer back from their human support team via email either resolving or asking for more info. It needs to be directed in specific ways after you first pose the question and it asks you if it helped with its response.
Thanks for sharing your experience. Sadly this has not been mine. I'll try again and word the request to match your suggestion when we hit the expected roadblock.
The steps I use are: First, ask the question with all of the data, when it responds, say it didn't help, and you want a ticket to be raised with this info. It will accept, and confirm, and a few days later someone replies via email. If it tries to provide other responses, you need to redirect it to raise a ticket by suggesting you have tried all the current options. Hope this helps.
Very helpful post from Tech Made Simple. I tend to forget we have Direct Messages now. Given that I don't always check them. Furthermore, I would prefer to be able to opt in to group chats for various Substacks that I am subscribed to. I wonder if anyone else has thoughts on that.
Re the tip about the AI help bot raising a support ticket if the issue unresolved. It doesn’t happen, at least in my experience. Tried 3 times over the same issue, and crickets. Nada. Zilch follow up. Very ordinary customer service.
hi Grant! That is strange - I have been successfully creating tickets for my issues using the bot, for months now, and I get an answer back from their human support team via email either resolving or asking for more info. It needs to be directed in specific ways after you first pose the question and it asks you if it helped with its response.
Thanks for sharing your experience. Sadly this has not been mine. I'll try again and word the request to match your suggestion when we hit the expected roadblock.
Will let you know how I go.
The steps I use are: First, ask the question with all of the data, when it responds, say it didn't help, and you want a ticket to be raised with this info. It will accept, and confirm, and a few days later someone replies via email. If it tries to provide other responses, you need to redirect it to raise a ticket by suggesting you have tried all the current options. Hope this helps.
Very helpful post from Tech Made Simple. I tend to forget we have Direct Messages now. Given that I don't always check them. Furthermore, I would prefer to be able to opt in to group chats for various Substacks that I am subscribed to. I wonder if anyone else has thoughts on that.
Pamela, thanks, and that is a good idea. It should be added to Community/Settings.