Decoding the Case of Adobe and Difficult Cancellation Policies
Insight: Of Ease of Use, Customer Focus, and Long-term Wins.
The US Government has filed a case against Adobe this week for allegedly violating the rights and trust of its consumers suggested by the Restore Online Shoppers’ Confidence Act (ROSCA). The release on their site discloses this:
“The complaint alleges that Adobe has further violated ROSCA by failing to provide consumers wi…